RETURN POLICY:

A Return Merchandise Authorization (RMA) number is required for all returns.  Returned products are accepted within 30 days of purchase and must be complete in the original packaging, unused and resalable.  Upon receipt, if the unit is resalable, we will refund your payment method minus 10% for a restocking fee.  Please use the below form to obtain the RMA number and return address and use your own pre-paid label to ship back to us.  ​

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LIMITED WARRANTY RETURNS: Neptunian Sky LLC warranties our products to be free from defects in material or workmanship for a period of one (1) year following the date of purchase, provided that the product is used as intended.  Warranty Returns will be disassembled and investigated for repair or replacement depending on the nature of the failure.  A pre-paid return shipping label will be provided on defective items within 30 days of purchase.  Return shipping labels after 31 days from date of purchase will not be provided - you are responsible for shipping.  International returns are responsible for all shipping costs.

Please review the Installation Page (Link: Instructions and FAQs) before submitting your Warranty Claim.

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EXCLUSIONS AND LIMITATIONS: This Limited Warranty does not cover failures due to abuse, accidental damage, pump clogging, unintended use, ingesting petroleum-based liquids (causing rubber glands to swell) or when repairs have been made or attempted by anyone other than Neptunian Sky LLC or our authorized partners.

• The warranty is VOID if the enclosure screws have been removed, as wiring damage will result.

• This Limited Warranty does not cover a clogged pump, oil, diesel, and/or fuel damage to the pump.

• If after inspection we determine the failure to be related to accidental damage or unintended use, we will respond with our repair program. Link: Repair Program

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