RETURN POLICY: A Return Merchandise Authorization (RMA) number is required for all returns.  Returned products are accepted within 15 days of purchase and must be complete in the original packaging, unused and resalable.  If the unit is resalable, we will refund your payment method minus 15% for a restocking fee.  Please send an email to support@neptuniansky.com to obtain an RMA for your unwanted return.

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LIMITED WARRANTY: Neptunian Sky LLC warranties our products to be free from defects in material or workmanship for a period of one (1) year following the original date of purchase.  All Warranty Claims will be disassembled and investigated for repair.  A pre-paid return shipping label will be provided on defective items within 30 days of purchase.  You are responsible for shipping costs beyond 31 days from original purchase.  International returns are responsible for all shipping costs.  ​

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EXCLUSIONS AND LIMITATIONS: The Limited Warranty does not cover failures due to abuse, accidental damage, dropping, pump clogging, unintended use, freeze damage, ingesting and pumping petroleum-based liquids or when repairs have been made or attempted by anyone other than Neptunian Sky LLC or our authorized partners.

• The warranty is VOID if the enclosure screws have been removed, as internal wiring damage will occur.

• The Limited Warranty does not cover a clogged pump (when included pickup filter is not used) or diaphragm rubber failure due to oil, diesel, gasoline, transmission fluid, or hydraulic fluid (petroleum-based liquids).

• The Limited Warranty does not cover a damaged control board (PCB) due to an installation error (reverse polarity - visible upon inspection).

• If, after inspection, we determine the failure to be outside of the scope of our Limited Warranty as defined above, we will respond with BILGE-B-DRY repair options. Please see our affordable repair options using the following link: BBD-Repair.

 

WARRANTY CLAIM PROCESS:

• ALL failed units must be shipped to our facility for inspection and repair.  If you need a new unit quickly, please reach out to us via support@neptuniansky.com for further assistance.

• Please review the Installation Instructions (Link: Installation) before submitting your Warranty Claim for troubleshooting tips and to ensure a successful installation.

• Please submit your Warranty Claim via the below form (button).  We will respond within 24 hours with our return address for your failed unit.